Privacy Policy

Gluten Free Delhi ("we", "us", "our") operates glutenfreedelhi.com and sells gluten-free biscuits, cookies and granola online. This policy applies to visitors, account holders and customers who buy from our shop. By using our website or placing an order, you agree to the practices described here.

1. Information We Collect

We collect information you give us directly, information gathered automatically as you browse, and information from payment and shipping partners who help fulfil your order.

• Account & order details — name, email address, phone number, delivery and billing address, and order history.
• Payment information — processed by our payment gateway partners; we do not store your full card, UPI or net-banking credentials on our servers.
• Communications — messages you send via our contact form, email or customer support, including any dietary or allergy notes you share with us.
• Usage data — pages visited, products viewed, cart activity, device and browser type, and approximate location, collected automatically via cookies and similar technologies.
• Marketing preferences — your email address if you subscribe to our newsletter, and your choices about receiving offers.

2. How We Use It

• Process, pack and deliver your orders, and communicate order status.
• Provide customer support and respond to enquiries, including wholesale and gift-box requests.
• Personalise your shopping experience and remember items in your basket.
• Send order confirmations, shipping updates and — only with your consent — newsletters and promotional offers.
• Improve our website, products and packaging based on aggregated, anonymised trends.
• Detect and prevent fraud, and meet our legal and tax obligations.

3. Cookies & Tracking

We use cookies and local storage to keep items in your basket between visits, remember your preferences, and understand how the site is used. Some cookies are essential for the site to function (like the basket); others are optional and help us with analytics. You can control or delete cookies through your browser settings, though some features — like the basket — may not work correctly without them.

4. Sharing Your Information

We do not sell your personal information. We share it only where necessary to run our business:

• Delivery partners — courier and logistics companies, to get your order to your door.
• Payment processors — to securely complete your transaction.
• Service providers — hosting, email and analytics providers who process data on our behalf, under confidentiality obligations.
• Legal requirements — where required by law, regulation or a valid request from a public authority.

5. Payments & Orders

All payments are handled by PCI-DSS compliant payment gateway partners. Gluten Free Delhi never sees or stores your complete card number, CVV or banking passwords. Order and invoice records are retained for accounting, warranty and tax-compliance purposes as required under Indian law.

6. Data Retention

We keep personal information only as long as needed for the purposes described in this policy — typically for the duration of your relationship with us plus a period required for accounting, tax and dispute-resolution purposes. You may ask us to delete your account data at any time, subject to records we are legally required to keep.

7. Your Rights & Choices

Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information.
• Withdraw consent for marketing communications at any time (via the unsubscribe link or by contacting us).
• Ask how your information is used and request a copy of it.

To exercise any of these rights, write to us at glutenfreedelhiofficial@gmail.com.

8. Keeping Data Safe

We use reasonable technical and organisational safeguards — including encrypted connections (HTTPS) and restricted access to customer data — to protect your information. No method of transmission or storage is completely secure, but we work to protect your data against unauthorised access, alteration or loss.

9. Children's Privacy

Our website is intended for users aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Effective date" at the top of this page will always show when it was last revised. We encourage you to review it periodically.

11. Contact Us

Questions about this policy or how we handle your data? Reach us at: